A taste of the ebook The Network and the C factor: skills, knowledge and awareness

La Rete e il Fattore CThe Network and the C factor: skills, knowledge and awareness

(edited by Marzano F, Montegiove S., Pietrafesa E.)

The publication, second volume of the WoW series (World of Wister) was born as a result of various free meetings and courses held over the last year by the Network WISTER-SGI to various categories such as parents, teachers, educators, students, collecting the contributions of experts, scholars on issues related to the use of the Internet in terms of opportunities and risks. The ebook has been structured into three thematic chapters to investigate and highlight some skills, knowledge and awareness necessary for using the Internet through a critical approach, safe from dangers, which allows cultural, professional and social growth for each of us.


There Preface And  edited by Laura Puppato

Today we live in the midst of a veritable social revolution which calls into question all the borders outlined over the last two centuries. In reality, it is simplistic to say that it is a social revolution, because it concerns every aspect of our life, social, economic, cultural, political, starting from the redefinition of the self in society. Many have called the new "era" we are entering the Information Society, dominated by the web, understood even more as a concept than as the internet. The transition is epochal, the twentieth century was characterized by a sum of different media capable of coexisting together, but the 2000s saw a new phenomenon, namely that of convergence. On the internet all the previous media are driven to coexistence and coexistence and the success of a multi-media product (rightly said) depends precisely on the ability to use the different codes.


Chapter I. Network opportunities: skills

1. The opportunities of the network

The network is a reality that pervades our lives and in the near future there will be total interaction of the Internet with other means of mass communication. In the chapter we have analyzed how the main opportunities offered by the web can be classified into some homogeneous categories: Social relationships; Political relations; Economy and work; Knowledge Sharing, Research and Training; Well-being and quality of life.

Author: Flavia Marzano (Informatics, President of States General of Innovation, professor of Technologies for Digital Administration (Sapienza), Consultant for innovation and development of the Information and Knowledge Society, expert evaluator of the European Commission, blogger, creator of the network WISTER)


2. Participate, share, exchange in the 2.0 era: ICTs as tools for enabling

Collaboration and social relationships are recovering through the web. Participating, sharing, exchanging are verbs that have come to the fore with the diffusion of wikis, pop economy, civic media. In increasingly liquid contexts, new forms of aggregation arise everywhere, with a sense of belonging that is not ideological, dogmatic and unique, but more fluid and open, supported by the Social Media which favor the spread of collaborative behaviors even outside the Internet.

Author: Fabiola De Toffol (She is a Project Management Professional and Process Facilitator, Consultant on Community Matters and Project Cycle Management. Participatory planning has become its own field of experimentation and specialization: it coordinates and collaborates on projects that require specific methodologies for managing the participatory process. Since 1993 he has been planning and managing integrated and multi-actor projects in Italy and abroad)


3. The communication between atom and bit becomes digital

In the age of the web and social networks, addressing the issue of competence and awareness implies a reflection on what communication is today and on the variable of time that inexorably conditions it. From atom to bit, from analog to digital: it is not a simple passage, a transaction but a coexistence. What needs to be supported and promoted is cultural change. Digital is the new paradigm affecting time and organization.

Author: Francesca Maria Montemagno (In 2011 he created the OUTSTANDINGLAB creative network dedicated to green and non-profit. Since 2014 it has been a partner of FORMAFUTURA, a company that supports company managers in the digital transformation and offers innovative training and advisory services. A happy resilient WISTER interested in the future and smart cities. Vice President of Pari or Dispare)


4.Geodata: what is its use?

Neogeography is the name of the phenomenon in which geographic information is produced with collaborative and informal approaches by the same users of geographic information. The process of producing digital geographic data of the Public Administration can benefit greatly from this participatory method, in terms of efficiency, effectiveness and usability of the result by the community. However, PA processes need to be rethought to reduce information creation times and create continuous and quality-controlled flows of geo-data, immediately usable by companies and citizens.

Author: Massimo Zotti (He has been working for Planetek Italia srl since 1998 and is the head of the company's “Government & Security” Business Unit. Also since 2008 he has edited the six-monthly GeoXperience magazine of Planetek Italia. He is the contact person for Planetek Italia within the Open Geospatial Consortium (OGC®), of which Planetek Italia is an Associate Member. In 2010 he initiated the foundation of the Italian OGC Forum, which aims to facilitate the sharing of topics related to OGC standards and interoperability among national members and stakeholders, and established the Italian Interest Group for INSPIRE on the International Forum which promotes initiatives related to the European Directive for the interoperability of geographic data)

Author: Sergio Farruggia (From 1995 to 2007, he was the manager in charge of the Territorial Information System Sector of the Municipality of Genoa. He is a Geo-ICT consultant, collaborates in national and European projects concerning this branch of ICT and actively participates in the life of associations in the sector: vice president of the scientific council of the ASITA Federation; member of the executive councils of the General States of Innovation and of AM/FM GIS Italia; member of the Committee for the Technical Rules on Territorial Data of Public Administrations (established with DL. 82/2005, CAD, art. 59) representing the National Association of Italian Municipalities, ANCI; member of the Executive Committee of the Geographical Information Systems International Group, GISIG, Genoa. He is co-blogger of TANTO)


5.Set of tools for working together

The new technologies introduced by the digital revolution are not the preserve of industry experts alone. A few #Wister learning meetings, a little practice, combined with an attitude and awareness towards the world with which one interfaces, (the Internet is not so different from the real world) will be sufficient to achieve a fair level of use, at least of the more common, and used by the people of the Net. The contribution illustrates some free tools, which can be found on the web, useful for sharing both one's work and personal commitments. Obviously there are many others compared to those proposed, even much more sophisticated. However, these, used regularly by the Wister network, appear easy to learn.

Author: Rosa Borgognoni (Public Communicator, PA employee - Local Authorities, co-manager of social media profile and communication for Amnesty International Italy, district group)



  1. Online training and digital skills

The Internet is full of opportunities to create relationships, experience one's passions and consolidate one's knowledge. Learning, studying and researching online by browsing courses, scientific resources, archives, journals, ebooks and databases from all over the world is a reality. Taking classes available on the web to learn public speaking or to start a business are all good reasons to increase your skills and opportunities. The Web Learning, a reference model for training open to all, is an example for the use of online courses that are the forerunner of the most current courses MOOCs whose peculiarities we will mention in this contribution.

Author: Rosa DeVivo (Sociologist, guidance expert, Web community manager. He has been working for Federica Web Learning since its inception, for organizations and institutions for the development of human capital and digital skills)


  1. Training and learning in the PA

Training mediated by ICT tools must be transformed from a constraint, imposed by cutting the costs of "classroom training", to an opportunity for self-determination of one's knowledge and knowledge sharing. Starting from the concepts of training and learning, a methodology is outlined for the development of new skills in adults – living in public organizations – made possible by digital culture and, in particular, by the use of social networks. Thanks to social networks that allow participation and sharing in the virtual square, overcoming space-time constraints, a space opens up for the application of the autobiographical method to the narration of the individual's professional experience, as a node in a network that connects the employees of the public administration and citizens receiving public services.

Author: Elvira Goglia  (Public manager at INAIL, Graduated in Philosophy. Specialized in "Training and research in organizations" (State University of Milan) and "Innovation and management in the Public Administration" (University of Rome 3). She was on the editorial board of the journal Tecniche Conversazionali; collaborated with the Bicocca University of Milan (Faculty of Educational Sciences) as a pedagogical supervisor and with the Training Service of the City of Milan ASL for the planning and management of IT training courses. In INAIL he directed Territorial Structures in Lombardy, Valle d'Aosta and Lazio, where he carried out innovative projects on the themes of the culture of safety and communication. He coordinated two projects at national level, on the Tariff of insurance premiums and on the Safety and Prevention Organizational Model. He has been a member of the Territorial Council for Immigration at the Prefecture of Rome since 2009).


  1. School and basic digital skills

I imagine a school that trains citizens with skills appropriate to the present time and ready to transform themselves for the future. I also imagine a school that responds to the cognitive needs and learning styles of students. In my contribution I talk about digital skills and school because I believe this combination is an essential element to create the school I imagine. I talk about it also referring to concrete examples for the creation of a curriculum which, by including technologies in the school curriculum, overturns the concept of frontal lessons and traditional teaching.

Author: Caterina Moscatelli Primary School Teacher at Comprehensive Institute of Seal (Pg); trainer NetTeachers Usr Umbria; CoderDojo champion Seal; Seal Digital Champion)


  1. Basic digital skills in informal learning environments

The rapid succession of novelties in the world we live in requires us to develop ever new and diversified skills, but also to develop a personal aptitude for creative thinking and social interaction. To follow the continuous change and flow of events, we must learn to think and act collaboratively but also and above all learn to learnfrom a lifelong learning perspective. In informal environments, an effective reversal of traditional top-down teaching is practiced and instead the accelerator is pushed on the dynamics bottom up of self-learning and on the deconstruction of the classical educational environment.

Author: Agnes Addone (Digital Champion of Rome; Champion of CoderDojo Rome; Primary school teacher, Comprehensive school Bishops Lante della Rovere From Rome)


  1. The Perfect Storm

In the field of Information & Communication Technology we are witnessing today a new phenomenon that could be compared to the Perfect Storm. We all know that the Perfect Storm is an event of exceptional significance, deriving from the concurrence of various factors which, if taken individually, have a significant impact but which, if they act in combination, can give rise to an amplified and disruptive effect. It is useful to analyze each single element in order to understand the phenomenon as a whole and Microsoft's response to this scenario - the Trusted Cloud.


Author: Carlo Mauceli (NoNational Digital Officer of the Italian branch of Microsoft, with responsibility for promoting innovation in the country, managing relations with government elites, academic leaders and public decision makers and contributing to the definition of a technological policy functional to the digitization of the territory. Carlo Mauceli was Head of the Infrastructure Division for Italy, leading a team of professionals dedicated to the management and implementation of the entire life cycle of projects with the aim of responding with ad hoc solutions to the specific needs of companies. Before joining Microsoft, Mauceli worked in an IT company, Tema Studio di Informatica, as Head of the systems area with particular focus in the Network area, and in two manufacturing companies, i.e. Marelli Autronica, as LAN / WAN System Administrator, and Marconi Italiana Automation and Control as designer)


Chapter II. The risks of the network: awareness

1. Online harassment, cyberbullying and cyberstalking: (re)knowing the phenomenon

In online activities people are less aware of the risks and are less prudent in assessing dangerous situations than in the physical environment, this can increase the likelihood of messages worded negatively or sent without proper consideration of how they could be interpreted, especially where there is a lack of knowledge and lack of skills or sufficient awareness in relation to the technological and digital tools used for one's interactions. And in fact the distorted use of some of these tools – social networks, blogs, chats, instant messaging, emails, text messages – has contributed to the birth and development of the phenomenon of online harassment (cyberbullying and/or cyberharrasment): the use of ICT and/or other technological means to relentlessly pursue an individual, or groups of individuals, with the intention of frightening and/or embarrassing the victim and/or ruining their reputation, theft of the real and/or online identity of the victim, destroy data, exploit and sexually harass the victim, etc.; categories such as cyberstalking, sexting, flaming, denigration, impersonation, trickery, exclusion, happy slapping fall into this category

Author: Emma Pietrafesa (Dr (Ph.D.) Researcher, communicator, expert in international relations, communication and public management. Expert on the subject (LUMSA University), Non-structured contract researcher (INAIL Research Sector). Focus research activities on ICT impact and lifestyles, social media, cyberharassment and gender issues. Head of editorial coordination RES PUBLICA magazine (LUMSA). She collaborates with the online journal of the sector Power-gender.org. Member of the Italian Association of Public and Institutional Communication. Member of the Executive Committee of the General States of Innovation Association. He has to his credit (Italian, French and English) about thirty publications of various kinds. Lecturer and speaker at courses and industry conferences)


  1. Psychosocial aspects: bullying and cyberbullying

All those who are in contact with the youth world perceive how epochal the change in relationships between young people is and determined by the new technologies available to them. Undoubtedly the many forms of youth discomfort are choosing the Web as a privileged place to express themselves.

There is a new way of meeting oneself and others and it is on the Web, which becomes the showcase where to show oneself, to reveal oneself and at the same time to hide; a place where we seek shelter from the painful collisions that relationships in the world produce in us. We create a virtual life where by exposing ourselves we disguise ourselves, with the intention of amending our life of deceptions, boredom and frustrations that accompany it. The sense of inadequacy of adults is increasingly strong, often due to lack of knowledge of new channels, and all this creates an ever-widening gap between generations. However, the Internet represents a great resource for both children and adults, but it is necessary to acquire specific skills.

Author: Laura Dalla Ragione (Psychiatrist and psychotherapist founded and directs the Centers for Eating Disorders USL Umbria 1 including the residence Palazzo Francisci in Todi, an excellent non-hospital residential center born in 2003, following the example and experience of which many specialized centers were born the whole Italian territory and, in the last year, also in Malta. He is the scientific referent of the Presidency of the Council of Ministers and the Ministry of Health for projects and research related to these pathologies and is the Scientific Director of the SOS Eating Disorders toll-free number since the date of its establishment (2011). Director of the University Master in Perugia "Good Practices in the care of DCA" since 2010, now in its 5th edition)


  1. The environmental components of bullying and cyberbullying

Social relations and the inclusion of individuals in different contexts pass through precise modalities which change in each culture and which, if disregarded, can cause growing discomfort up to exclusion from social contexts. In this case it is important that the family, as the closest environmental element, has the ability and the possibility to correct such risky situations. The importance of this relationship is even greater if we consider that all animals learn from the environment/territory. Our species in particular, having also developed verbal language, which makes communication particularly effective and precise, has the possibility of transmitting to the young generations a large amount of knowledge and behavior through various educational methods, largely implemented by the school (education formal); from the family and the closest social contexts (informal education); by working groups or associations (non-formal education).

Author: Anna Laces (Project manager, consultant, trainer. Expert in environmental education, sustainable development, environmental communication, land education, ecological reconversion. Author of documentaries, volumes and notebooks on interdisciplinary education, multimedia dissemination materials)


  1. The psychology of the cyberbully and his victim: how to prevent?

To explain the behavior of bullies, some authors (Doane, Pearson and Kelley, 2014) have used the theory of planned behavior (TPB from English Theory of Planned Behavior), conceived by Icek Ajzen in 1991, which consists in perception that a subject has to be able to implement a behavior desired and that this control affects the intention to implement a given behavior and the actual behavior itself. If attitude, as written by the author, concerns how positively or negatively the person evaluates behaviors, by Olweus (1993) it has been reported that bullies often have a more positive attitude towards violence and an attitude of low empathy towards victims. In order to study these attitudes, the authors administered to the participants the "Cyberbullying Experiences Survey" conceived by Doane, Kelley, Chiang and Padilla in 2013, which examines different styles of cyberbullying through 20 items. The results showed that low empathy towards cyberbullying victims predicts a more favorable attitude towards cyberbullying, that a more favorable attitude towards cyberbullying predicts higher intentions for cyberbullying, and that high Intentions to engage in cyberbullying behaviors predict more frequent cyberbullying behaviors.

Authors: Maria Vittoria Fava, Anna Cantagallo  (Neurologist and physiatrist, BrainCare srl Padua)


  1. Individual and community, new forms of social relationship on the net

The advent of the Internet era has radically changed the scenario and in particular has produced a change in relationships between people. It is therefore necessary to rethink our world as the evolution of the human being does not move at the same speed as technological progress. Even if the channels through which they are expressed have changed, needs remain unchanged, that is, even if they change in form they demonstrate that contemporary man remains intimately connected with the primitive man who bases his survival on the community. Even if instead of the club we have a powerful device. Being recognized as a member of the community remains a deeply felt need and the Internet seems to embody the answer, the perfect recipe for overcoming loneliness. Before this profound transformation, people, so different from the new digital native generation, found in direct interpersonal relationships the basis for building their own identity and self-esteem. You had the opportunity to experiment by facing your own emotional states in an authentic way and with the space and time necessary to be able to process them.

Author: Michelle Angeletti (cCorporate communication consultant and trainer. Graduated from the University of Bologna Alma Mater Studiorum in Political Science, Master in Business Communication FERPI – Italian Public Relations Federation. He mainly worked in Public Relations Agencies in Milan, specialized in ITC, for Startups and international companies. He has been dealing professionally with the Internet since 1999 (Community Management and CRM). In 2006 he founded AMOR sol with Marco Morello, a company specialized in the development of digital communication projects, where he is Associate founder and Marketing & Communication director. Teacher in professional training courses funded by the European Community. He has been collaborating with the Association for several years I TRUST YOU Luson, participating in various interregional projects, ministerial and scientific publications. Since 2010 he has been tutor of the University Master "Good Practices in the care of DCA". He is facilitator for the Istituto Superiore di Sanità. Coordinator of the ongoing project "What (not) they want to tell us: youth world and new languages" in collaboration with the Department of Social Policies of the Umbria Region)                    


  1. That ridiculous idea of the bad web and the good world

I'll tell you an emblematic story of what it actually means to talk about hate speech on the Web. I say it in Italian and English speakers will excuse me. I have been personally present on social networks (Facebook and Twitter) for six years. I have witnessed and reacted to so much of that hate that if it could be turned into energy, I would never pay my bills again. The reasons for belonging to the female gender, being a lesbian and being considered a member of the caste for life: even if technically I am no longer part of it, it remains an indelible stain that not even the most prodigious hacker could erase. Are the Web and social networks a world apart? I feel strongly that no, I'm not. The "people of the Web", better known as "the people of the Net", do not exist: it's us, the ones you meet on the street, your dearest friend, your hairdresser (not necessarily gay), your doctor, your neighbor home, your ex.

Author: Anna Paola Concia (Anna Paola Concia, National Directorate Pd. Physical education teacher, sports science graduate, tennis teacher and a passion for politics that has involved her since she was very young. For years engaged in the struggle for civil rights and in particular for the rights of LGBT people and women Among her recent publications "The True Story of My White Hair - Forty years of life and denied rights", co-written with Maria Teresa Meli, journalist of Corriere della Sera and "Tell me about love" with Claudio Volpe).


  1. Is the Net or is it not a place for women? Misogyny online: analysis and tools

Let's immediately clear up the doubts that the (obviously rhetorical) question in the title seems to pose: the Net is a place for women. The numbers prove it first. Women know and use communication tools on the Net more and more (blogs, magazines, sites, social networks, etc.). According to the Istat research of 2013 and relating to 2011, the figure that immediately catches the eye is the increase in the presence of women compared to the recent past. In 2005, in fact, the Internet was mainly used by men, as demonstrated by the ratio of 73 to 26 in the middle of the last decade. In 2011, on the other hand, women on the Web accounted for 46% of the total, testifying to substantial equality between the sexes. In the use of social networks, women even outnumber men: those using Facebook represent 54% of the total, while on Twitter it reaches 51%. On Pinterest, the 83% of users is female. Social e-commerce is feminine: the percentage rises to 56% if we talk about Facebook and even to 67% if we talk about Twitter. 80% of total spending via e-commerce is the prerogative of women. So why this question (rhetoric, repetita iuvant)? Because if on the one hand women are becoming more and more present and important on the Net, on the other we are witnessing a growing phenomenon of attacks, anonymous and otherwise, against them.

Author: Clare Calpini (Chiara Calpini, professional journalist. It deals with music, entertainment and women's issues. For 12 years he directed the monthly for teenagers "Kiss Me!". She is now managing editor of Face Magazine (http://www.facemagazine.it) and is a communication and social media consultant for the Department for Equal Opportunities where she conducts research on the presence of women in new technologies)


  1. The communication that accustoms to violence

Errors, harassment and insults increasingly characterize modern communications. It is therefore strongly necessary to act to transform the aspects that contain and convey stereotypes, violence and discrimination. The various communication formulas on the web have great potential, and by mastering them you can change the direction of things. People in institutional roles and/or who work in the world of information can be the first to take responsibility for avoiding falling into such errors.

Author: Eva Panitteri (Freelance journalist, director of the online magazine Power&Gender. She deals with issues such as: women's rights, feminicide, gender language, fair representation, human rights, contrast to violence and discrimination, freedom of information. It is among the components Of Giulia, the national network of united, free, autonomous journalists).


Chapter III. Safer on the Net: knowledge, tools and projects

1. Safe on the Net

A conscious use of the IT tools available, combined with good online security habits do not give absolute security for oneself and for those around us. 100% security does not exist in IT, but a lot can be done even with a few tricks to protect our data and protect ourselves from the most common risks. Furthermore, by maintaining a correct attitude, we can all contribute to making the Web we inhabit a cleaner, more serious, more reliable place. And maybe even a place where we can feel safer.

Author: Sonia Montegiove (Programmer analyst and trainer; is part of the coordination group of the LibreUmbria project for the adoption of free software in the Public Administration; President of LibreItalia; she is a journalist by passion and has joined the editorial staff of Girl Geek Life, convinced that women can be brought closer to new technologies by writing clearly and selecting the news in the right way. He is a contributor to Tech Economy, Libre Italia, -Software.it e Wister. He has published a fable that aims to bring girls and boys closer to the study of science Valentina in space (Intermedia Edizioni) and a guide ebook on LibreOffice (Tech Economy)).


  1. The right to privacy in the social age: instructions for a legally aware use

The pervasive impact of technologies in today's society has a profound effect on the individual, who develops and realizes himself today also through byte. The person's activities and time move on the net, taking shape in different, but connected and "synchronized" tools, which are the smartphones, The Tablet, The pc: personal identity finds ever more form in one's digital identity, an expression of the same "I". In the open sea of the web, identity and personal data become vulnerable, encounter unprecedented dangers, being able to fragment and decontextualize, be violated and damaged. It is therefore necessary to know "the rules of the game" and be aware of the risks and dangers one runs, but also of the rights that are recognized. To navigate safely in the social era, it is therefore essential to know what the right to privacy consists of and what are the principles and tools provided for the protection of personal data.

The regulatory framework on the subject, accompanied by the indications of the Guarantor and, following the González sentence, also provided with the new tool prepared by Google to protect the right to be forgotten, allows us to elaborate some reflections on the configuration of the right to privacy in the current era social and outline some suggestions for a legally aware use of the network.


Author: Fernanda Faini (Jurist, graduated with honors in Law from the University of Florence, obtained the 2nd level Master in Public Management and E-Government from the University of Salento and is a PhD student in Legal Sciences from the University of Bologna - CIRSFID in curriculum Law and new technologies. Responsible for legal assistance in the field of digital administration and open government at the Tuscany Region, he collaborates as a lecturer with the University of Florence, where he is an expert in legal IT; collaborates with Formez PA and other realities. Author of scientific publications, member of the editorial board of the international scientific journal "Cyberspace and law" and of the journal "Il Documento Digitale", she collaborates with paper and online legal journals. Member of the Governing Council and Media Manager of the Circle of Telematic Jurists)


  1. Legal aspects and social networks

The contribution focuses on the definition of Cyberbullying and its classifications. Actual risks of unaware surfing. Crime hypothesis. Impossible taxation. An example from the social network Facebook. Forms of protection for victims and perpetrators.

Author: Laura Antonelli (Criminal lawyer of the Pisa court. She is secretary of the Criminal Chamber of Pisa and collaborator with the Council of the Order of Lawyers for the project "Education to legality in schools". She has held reports at various conferences with particular attention and in-depth analysis on the crime of stalking and crimes related to the use of the network)


  1. Correct use of the web and cyberbullying: possible investigation tools to highlight risk situations in schools

Few studies in Italy have dealt with cyber-bullying especially from a research perspective that is not only descriptive, but also predictive of the phenomenon. This article reviews the main Italian and international experiences in terms of tools used to detect cyberbullying, focusing on three experiences. The comparison between different tools aimed at detecting the same phenomenon allows us to outline a typical questionnaire in which precise survey dimensions cannot be ignored. A questionnaire dedicated to detecting the phenomenon must contain questions on the awareness of the various forms of cyber violence (cyberbullying, cyber-harrassment, cyber-stalking, flaming, denigration, impersonation, disclosure and deception, exclusion, malicious code) for then move on to direct questions about known situations related to insults and threats using the Internet, mobile phones and other means of electronic communication. There is a need to combine descriptive studies of the phenomenon with research that takes into consideration predictive variables of a psycho-social and contextual nature in order to outline a typical situation in which electronic bullying develops (Hinduja, Patchin, 2008).

Author: Antonio Pizzuti (Expert in training processes. He mainly deals with occupational safety training through research projects aimed at improving teaching methodologies and promoting health and safety. He has always combined his training experience with the evaluation and monitoring of training programs and projects for various clients, specializing in the methodology of social research. He has a publication on non formal learning as a methodological approach to be implemented in safety training).


  1. Cyberbullying: legal scenarios and profiles and the attempt at a self-regulation code

In 2014, a notable novelty was recorded on the matter: the proposal for the adoption of a Self-Regulatory Code for the prevention and fight against the phenomenon of cyberbullying by the Ministry for Economic Development. The text elaborated by a specific working group was put up for online consultation in January 2014 on the Ministry's institutional website and received various contributions from civil society, associations and sector experts. This is an important opportunity along the difficult path of awareness and prevention of cyberbullying in our country. The aforementioned text provides that "The progressive diffusion in Italy of the phenomenon of cyberbullying, understood as the set of bullying and harassment acts carried out through electronic means such as e-mail, instant messaging, blogs, mobile phones and/or websites set up by a minor”. This is an incomplete definition of cyber bullying which can represent the Achilles' heel in terms of the application of the code itself as it does not provide operators with certainties. The speed of innovation probably makes definitions obsolete and to this end it would be necessary to provide a list by way of example of tools through which cyberbullying actions are possible, a list which cannot fail to include the use of social media and drones. However, it is necessary to indicate the essential elements of the case of cyberbullying.

Author: Mauro Alovisio (Lawyer at the university, he specializes in the right to the protection of personal data and in the law of new technologies. He is president of the Ivrea-Turin Legal Informatics Study Center association and fellow of the Internet research center and Nexa company).


  1. Online prevention tools and campaigns

Since the 1990s, the topic of children's online safety has been the subject of awareness programs and campaigns, the main purpose of which is to provide the necessary knowledge on the risks and opportunities of the network. This brief overview of contents and tools is intended as a contribution to discovering what training and information opportunities they can offer and, at the same time, stimulating children and adults to participate collaboratively which promotes the adoption of digital technologies.

Author: Nicoletta Staccioli (Expert in digital technologies, I have been working in Information Technology for more than 20 years; I am currently working on projects in the PA sector. Out of passion, engaged for years on issues related to innovation, active citizenship, social and digital inclusion, for which I have carried out promotion and awareness campaigns. Volunteer of Informatici Senza Frontiere, I am part of the national communication team and responsible for that of Lazio. I have been actively collaborating with the Wister network since its inception).


  1. Impact of relationship: all of Europe in the field for the correct use of social networks

The Impact of Relationship project has been surfing the Net for over a year and has activated 234 profiles on social networks. It is present on Facebook, Twitter, Google +, Netlog, Ask.fm, Myspace, Hi5, You tube and other national social networks such as Tuenti in Spain or Vkontakte for Russian minorities. These social profiles use all the languages present in the European Community, with particular attention to linguistic minorities and the Roma community. Nine of these social network profiles speak Italian. Each profile promotes good practices on how to use social networks, indications on how to set the privacy of one's contents and how to behave in the event of cyberbullying, suggestions on what is permissible to do when one is subjected to offensive attacks or sexiting or when you are invited to participate in one neknomination. There are also simple tips for safe navigation, such as remembering to do logout from applications (the boys' 76% does not log out, according to data reported by the Italian State Police in 2013) or remembering to decide who can view a post each time it is published. Many of the contributions posted on the Internet are indications for correct navigation created by the students themselves for their peers, in a sort of peer-to-peer shared between different countries and languages.

Authors: Enzo Finocchiaro (Manager of the Province of Rimini, he coordinated the entire Impact of Relationship project as Lead Partner) ; Christina Paci  (Expert in European programs and projects, she conceived the project by also supervising the social content of the project pages during the implementation phase); Carola Moncada (He collaborated in the writing of part of the contents of the Italian social networks used by the project and managed by the Agreenment Association).


  1. Early days of the problem: Microsoft's experience

In fact, it was 2008, the year in which Microsoft launched the "Stop Cyberbullying" campaign as part of the futuro@alfemminile project and in the broader framework ofDefinitelyWeb, the program focused on the issues of protected navigation for minors and information security that was able to count on the prestigious collaboration of the Ministry of Public Education. At the time, the emergency seemed pink, and the scope of the investigation was dedicated to the improper use that girls make or suffer of technology: episodes of oppression, physical or verbal violence between peers, films bordering on pornography taken and disseminated on the Internet . The triggering factors for these behaviors certainly were and are exhibitionism, the spasmodic pursuit of popularity. The result was a communication campaign planned on the means closest to the world of youth: online newspapers, the websites of the most listened to radio stations, but above all the virtual meeting places (at the time!) between young people such as Windows Live Messenger and Windows Live Spaces.

Author:  Paola Andreozzi (He has been working at Microsoft since 2003 where he held various roles in communication and marketing. Over the years, coordinator of the futuro@lfeminile project, she has dealt with social responsibility issues related to overcoming the gender gap. Currently in the company he is responsible for initiatives aimed at small and medium-sized enterprises. Graduated in Literature, with a master's degree in Communication and Public Relations, she is a journalist).


  1. The Italian Map of Intolerance project

The "Italian Map of Intolerance" project has set itself the main objective of analyzing the contents produced on social networks in order to measure the country's level of intolerance, based on five themes: homophobia, racism, violence against women, anti-Semitism and disability. The project, coordinated by Vox - Rights Observatory, saw the synergy between the University of Milan, the La Sapienza University of Rome, and the Department of Computer Science of the University of Bari, which made available a Big Data & Content Analytics platform for semantic analysis of social content.

Author: Silvia Brenna (Writer, journalist, with a long experience of management in important women's magazines, such as "Io Donna" and "Cosmopolitan". Today he is CEO of Network Comunicazione, and teaches at the Faculty of Theories and Techniques of Communication at the Catholic University of Milan. Network Comunicazione is a company based in Milan, specialized in the creation of multi-channel content platforms (web, TV, publishing) and branded content. He wrote an essay on the couple relationship, "Embrace me again" and the essay "For a sustainable beauty", published by Salani. He then wrote 4 novels for teenagers: "Maya Fox, la predestinata", published in Italy by Mondadori and sold in various countries. Recently, he founded the ebook publishing house, VandA.e-publishing. She is co-founder, with the constitutional lawyer Marilisa D'Amico, of the non-profit association, Vox - Italian Observatory on Rights, which is responsible for spreading the culture of law in Italy and which launched the "Map of Intolerance" project.

Author: Cataldo Musto (research fellow at the Department of Computer Science of the University of Bari "Aldo Moro". Since 2009 he has been collaborating with the SWAP research group, focused on the development of semantic models for personalized access to information, coordinated by Prof. Giovanni Semeraro His research interests are oriented towards the definition of semantic representation models of natural language, applied to context-aware recommender systems of the content-based type.In 2011 he collaborated with the Human Computer Interaction group of the Philips Research Center in Eindhoven ( Holland) to the development of technologies for the personalization of TV guides. He is the author of about 50 articles published in national and international journals and proceedings)

Author: John Semeraro (pprofessor at the Department of Computer Science of the University of Bari "Aldo Moro" and head of the Master's Degree in Computer Science, teaches "Intelligent Access to Information and Natural Language Processing" and "Programming Languages" and leads the Semantic Web research group Access & Personalization (SWAP) “Antonio Bello”. He was visiting research assistant at UCI (University of California, Irvine). His research interests are in artificial intelligence and machine learning, recommender systems, information mining, semantic and social technologies for the web, natural language processing and language games. He was on the board of directors ofAI*IA (Italian Association for Artificial Intelligence) and is in the "Innovation and Research" Technical Support Group of the IT Productive District, established by the Puglia Region. He has been responsible for research units for numerous European, national and regional projects, and for several research and consultancy contracts with companies and public bodies. He is the author of a patent, of a book on the theory of formal languages and of over 300 scientific articles published in international journals, books and conference proceedings. He edited 11 books for the Springer-Verlag publishing house. He has been chairman of numerous international conferences and workshops. He is a member of the IEEE Computer Society and ACM)


  1. SOSAngels: when technology and the social approach do not create violence but prevent it

The SOSAngels APP allows with a single click in a fraction of a second, on smartphones connected to the Internet (30 million in Italy as at 12/31/2013, AgCom) to ask for immediate help, with precise indication of the place of the emergency and pre-set navigator, to:

  • 113 (with voice call and data transmission with e-mail and IPad app),
  • up to 10 pre-registered relatives/friends, wherever they are, even with the APP off,
  • but most of all up to 10 of the the only subjects certainly able to immediately avert a violence in the bud: other nearby people less than 3 minutes from where the violence just started.

In fact, almost all of the rapes that have been prevented have had the fortunate coincidence of the appearance, often unaware, on the scene of the attempted rape, of someone casually close: it is never certain that the police or pre-registered acquaintances will be nearby at the time of the attack, while it is certain that there will always be a few dozen people less than 3 minutes away, that simply by getting closer they will avoid unspeakable suffering.

Author: Sandro Laconi (Sandro Laconi, born in Cagliari where I work, law degree, 50 years old, ICT entrepreneur for 18, director of the company Econfidence Srl, has been working for 2 years with a group of professionals who have become friends on the development of SOSAngels, a smartphone application that it makes it possible to enhance the responsibility of each person in combating gender-based violence; truly everyone will be able to do something at the right time: no heroism, but the will not to pretend nothing happened and to face the drama in the very short term, with Italy that exploits technology and the social approach to actively contribute to the spirit and letter of the Istanbul Convention).

  1. Ludoteca.it: Internet is a game

The .it Ludoteca is an initiative of the .it Registry (the registry of Italian domains which carries out its activity within the Institute of Computer Science and Telematics of the Cnr of Pisa) born with the aim of spreading among children school age the conscious and safe use of the Internet. Shared learning and fun, these are the keywords. At the moment there are more than 60 primary school classes involved and over 1500 children who have participated in the initiative, in Tuscany, Liguria and Veneto and Marche. A project dedicated to the Internet for digital natives (a term coined by Prensky in 2001 and now somewhat abused), immersed daily in technology and therefore characterized by learning models that are completely different from their parents, the "digital immigrants" to underline the non-spontaneous nature of the relationship with new technologies. How to intercept this target and provide quality training for digital natives?

Author: Anna Vaccarelli (Graduated in Electronic Engineering in Pisa, she is Senior Technologist of the Institute of Computer Science and Telematics (IIT) of the CNR of Pisa and, since 2004 she has been responsible for External Relations, Media and Communication of the .it Registry, the registry of .it domains, managed by the IIT of the CNR. It carries out and coordinates communication and technical and scientific dissemination activities on web issues, including through multimedia tools, such as web TV. He is responsible for the editorial coordination of the periodical "Focus.it, newsletter of the .it Registry”. Since 2010 he has been coordinating and promoting an action to disseminate the culture of the internet in schools, with a particular focus on primary schools through the Ludoteca del Registro .it. He carries out research and teaching activities in the Information security sector. Coordinator and scientific manager of national and international projects, he is co-author of over 100 scientific and technical publications. He is a member of the computer security association Assosecurity).

Author: Giorgia Bassi (He works in the External Relations, Media and Communications staff of the .it Registry of the Institute of Informatics and Telematics of the CNR. Graduated in Literature, master in Multimedia Content Design, she collaborated in the definition of the training cycles of the Ludoteca del Registro .it. He also collaborates in the communication strategy of the project, taking care of the updating of the website and the production of paper and multimedia training material).

Author: Beatrice Lami (He works in the External Relations, Media and Communications staff of the .it Registry of the Institute of Informatics and Telematics of the CNR. Graduated in Information Sciences, master in Education Management, she coordinates the staff of the Ludoteca del Registro .it since 2011. She organizes and carries out the lessons in the classrooms as an educator, takes care of relations with teachers and participation in events. It manages the statistical processing of the data from the questionnaires collected in the classes).


He glosses edited by Paola M. Manacorda

The collection of essays contained in this e-book addresses precisely this problem: how to ensure that the ability of the Net to operate precisely, as an agent, and not just as a means of communication, does not get carried away by those who use it, through the establishment of a "different self" from the one who acts in face-to-face human relationships, using for this purpose anonymity, the impossibility of being located, the language for initiates, and, indeed, the lack of a " face”, an essential element of human communication. Thus the Net arouses the ancient contradiction that stirs within us: that between the need for security and the desire for freedom. In every relationship, between parents and children, between friends, and, above all, in the relationship of a couple, these two elements, always present, from time to time conflict, and when one of them stably dominates the other, it causes suffering to itself and to others and inability to lead one's life ( it is called neurosis). The conclusion that I think can be drawn is that, in order to achieve these objectives, it is first of all necessary to have a good knowledge of the functioning mechanisms of the Internet, and in this sense the role of the training system across the board appears to be very important. But also to use the freedoms offered by the Net with the same behavioral modalities that we would use in real life, knowing however that the amplification effect is inherent in the very concept of the Net, since what we say/do to a specific person can affect thousands of others .

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